Terms and Conditions

1.The Real Ale Shop (hereafter we) shall not be liable for any delay in delivering your order if the reason for this is beyond our control. Examples of circumstances beyond our control would be war, riot, civil commotion, malicious damage, compliance with any law or government order, failure of Internet Service Provider or delays which occur once the package has been passed to our carrier.

2.We may change or add to these terms and conditions, as and when it is necessary, for security, legal or regulatory reasons.

3.All ales we offer are subject to availability. We reserve the right to supply an alternative ale.

4.We use a strong, purpose-built box with baffles in order to supply your order. In addition, we will label our boxes to encourage carriers to keep our bottles safe and upright. This should be sufficient for your order to arrive in perfect condition.

5.Selling alcohol to a person under eighteen is illegal. By placing an order you confirm that you are at least eighteen years old. If you are buying alcohol as a gift the recipient must also be at least eighteen years old. Our courier is not liable for delivering alcohol to anyone under the legal age.

6.We may change any part of this site, should the need arise, including the pricing or descriptions of our beers, at any time.

7.Your signature at the point of delivery acknowledges receipt of the goods in acceptable order. You are able to indicate a safe place for the goods to be delivered when an order is placed. In the event that the goods cannot be delivered, a card will be left by our carrier with further instructions on redelivery or arranged collection. Storage will be at our carriers local depot to the delivery address. We do not accept liability for parcels left by our courier when no signature has been obtained, nor for damage sustained after delivery has been made (the delivery has been signed for).

8.The prices quoted are inclusive of VAT (Value Added Tax), Delivery and Packing.

9.Upon receipt of your order, before signing for it, you should inspect it to make sure that it is intact and unopened. The courier must be informed of breakages or external damage if these are apparent, and the case should be rejected (‘return to sender’) if the recipient is unhappy in any way. Responsibility for the quality of unopened, undamaged ales lies with the Real Ale Shop.

10.We will offer a refund in the event of an ale being substandard.

11.Under the Data Protection Act 1998, the Real Ale Shop will not divulge personal information to any business or individual, other than to our chosen courier, and the information required for successful delivery of your order. Please see our Privacy Policy for details on how we handle and store personal information, and how to contact us regarding personal information.